When I buy jackets locally I don't like that I have to buy my winter parkas in Sep/Oct, my spring jackets in Dec/Jan and my summer clothing in Feb/Mar. I've never had an issue with returns, orders or customer service. With the stores almost always being out of my size I just go online now. While I could more than likely purchase their items from a local vender in my area I'd rather just buy it from them and get what I want. I have been ordering through LLBean catalogs for years and when digital became more popular I switched to ordering directly from their website. Their whole policy and how anal they are in negotiate things and lack of apology, always makes me feel like I am dealing with a stuck up, over educated judgmental nerd who thinks he is brighter than you, and that you should be thanking him for allowing you to shop at his store. I have never liked their customer service department much and always swayed towards shopping more with Land End and the Bass Pro shop as they are great over there. Bold colors, nice student lamps enamel, nice Ralph Lauren looking bedding. So bring the clothing back to classic prep and the home furnishing more modern or more classically American traditional. A bit of classic American colonial or modern cleaner lines would be good. I might tweak the home collection, and bring it more towards shaker rather than Stickley or William Morris Aesthetic Movement stuff, people are more into School House Electric, or Serena & Lilly now. Things like the moccasins your Mom wore during the summers in the 60's -80's, or flannel shirt you wore to a concert in the 80's or 90's. So my suggestion to there buyers and designers would be to not rethink it, stick to boxy v neck or boy friend tee, old school flannel coats and down jackets, a rain slicker that looks like it came off a Nantucket pier in 1975, and more Nantucket Vines classic preppy style. Only the sheep skin slippers were up to their old selves. Dear Lord, were the flannel and 100 percale sheets a disappointment and the towels as well. The children's uniform pants, shirts, socks and skirts I bough a few years ago just did not have the quality stitching and fabric I expect from them the socks felt like plastic socks, not like buttery cotton. The new stuff looks like it was made by Coldwater Creek, the Sundance Company, or Chicos, not LL Bean They could have used the styles in their mid 80's cataloque and I would have been pleased as punch. I want a 50's -70s' looking flannel shirt and old New England Yankee styling. Wide weaves, and not in traditional plaids prints and traditional plaid colors. Was not wild about the prints they came in, but thought maybe they will be better in person, all but 1 went back. I ordered about 13 flannel shirts in various styles. I have been less than thrilled with the styling and feel of many items I have ordered the last 6 or 7 years. When you want something that fits the same way, looks the same way and comes in a high quality cotton, wool, down, rubber, felt, flannel etc you go to LL Bean. Your company has been in business forever for one reason, consistency.
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